Oh How I Hate Mango Airlines!

So yesterday I took a morning flight down to Durban from JHB for a funeral.
Once we landed I just grabbed my bag and went off as I was in a hurry, once I got home to unpack, I see that my lock from the bag was gone. Opened up the bag only to find that my GPS had gone and whatever other boxes in the bag had been ripped to shreds (probably to see what was inside).
Immediately got on the phone with Mango to inform them and was told there is nothing they can do
They say I should have removed all valuables from the bag, the problem is that I only had 1 big bag to check in and no hand luggage. Where would they expect me to keep a GPS and hard drive?
Apparently because I never paid the extra fee for insurance they cannot help me in any way.
I am sorry but we are in the transport industry, once we pick up a customers goods, it is our responsibility to deliver those goods safely. We don't ask the customer to pay an extra insurance charge for these things!
Of course I would want a reimbursement as its not that easy for me to just go out and buy another GPS.
That's not my biggest gripe though, they seem to make absolutely no attempt to even catch the guys that did this!

Well done Mango!