Mods, let me know if this is in appropritate and should be removed.
Though I share this with fellow fanatics…. I urgently require
6 x Technology Service Desk / IT Call Centre Agents
Based in Randburg, this is a 6 month contract with the possibility of permanent placement
Strongest skill set required is telephonic communication.
Summarised spec as follows…
To provide 1st Level support to members with regards to the Desktop and LAN related problems. The purpose of this role is to render inbound /outbound service desk to staff members.
•Register all Incident/s on (Service Now) systems and ensure that details are captured correctly
•Analyze problems by do trouble shooting Q and A and provide timeously and accurate answers
•Receive calls from Absa staff regarding system related problems pertaining to system access, password resets, system incidents etc
•Provide 1st Level support with regards to LAN/Desktop related problems
•Recording of info accurately in Service Now and keeping Incidents up to date
•Ascertain the impact of the Incident/s according to Priority level and allocate the relevant priorities
•React quickly and make a conscious decision under pressure by identifying resolutions
•Take responsibility of and resolve customer service related issues by ensuring customer satisfaction
•Provide the caller with a reference number from the call logging system (Service Now), where a solution is not available, and transfer
•Receive calls where the caller has not selected an option on the telephone system and probe caller and analyse information.
Minimum Requirements
•Grade 12 or equivalent NQF level 4 qualification or higher
•Two (2) years experience within IT customer service and or IT Helpdesk environment
•Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
No criminal record
Though I share this with fellow fanatics…. I urgently require
6 x Technology Service Desk / IT Call Centre Agents
Based in Randburg, this is a 6 month contract with the possibility of permanent placement
Strongest skill set required is telephonic communication.
Summarised spec as follows…
To provide 1st Level support to members with regards to the Desktop and LAN related problems. The purpose of this role is to render inbound /outbound service desk to staff members.
•Register all Incident/s on (Service Now) systems and ensure that details are captured correctly
•Analyze problems by do trouble shooting Q and A and provide timeously and accurate answers
•Receive calls from Absa staff regarding system related problems pertaining to system access, password resets, system incidents etc
•Provide 1st Level support with regards to LAN/Desktop related problems
•Recording of info accurately in Service Now and keeping Incidents up to date
•Ascertain the impact of the Incident/s according to Priority level and allocate the relevant priorities
•React quickly and make a conscious decision under pressure by identifying resolutions
•Take responsibility of and resolve customer service related issues by ensuring customer satisfaction
•Provide the caller with a reference number from the call logging system (Service Now), where a solution is not available, and transfer
•Receive calls where the caller has not selected an option on the telephone system and probe caller and analyse information.
Minimum Requirements
•Grade 12 or equivalent NQF level 4 qualification or higher
•Two (2) years experience within IT customer service and or IT Helpdesk environment
•Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
No criminal record