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Complaint against Promotec

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Good Day,

I will like to give some feedback on Promotec. Allot of people warned me not to take my car to Promotec. Today as I sit and write this report I wished I listened to all of you. One person’s exact words to me was “my buddy has a 335i and since it was with Promotec it has never been the same again. Well I am in that same boat at this moment…….And so is my wallet. I will post the chain of events that made me go public with this..

• I was looking for someone to do software on my car. Came across this forum and phoning around I made a decision on a tuner
• I paid R10 000 into Rolf’s (Promotec) account before any work started on my car. This was for downpipes and software. Money split up R5k/R5 respectively. Then when they looked at the car some backyard mechanic changed the y-pipe. I think Rolf charged me an extra R1500 to fix this. For this tune I would get in the region of 275Kw
• Rolf was great and he went through allot of trouble to get my tuning done. The first tune the car got to 253kW. The workmanship on the pipes and y-pipe were great. I was not happy with the result and Rolf said it is a process and I must be patient
• The next tune happened and when my car started for the first time after we finished the flash my exhaust made a noise it never made before. Rolf said it was the baffle plates (Out of the blue). They guy at the exhaust place said it was coming from the turbo’s. Till today it is making that sound at a certain RPM and I still don’t know what it is. That afternoon I started my car and the idle was erratic. Rolf said the car will take some time to adjust to the new flash . I went to the Dyno again (Only myself not Rolf for the second time). The car made 274kW but the dyno graph was a disaster. I was erratic and varied up to 10kW between peaks at top end.
• Now I had a noise in my exhaust and my car was idling k@k. Nothing was the way I wanted it and my car was much worse for wear then when I took it to Promotec in the beginning.
• I asked Rolf to please put my original map back and refund me for the software. This was beginning December last year. He agreed and said he has no problem refunding me if I am not happy.
• My car is still idling k@k and they cannot pick up anything with diagnostics. It is still erratic under acceleration.
• I have contacted Rolf on a weekly basis to get feedback on my money he has not paid back. In the beginning he said he will pay it as soon as he gets paid. Now it is almost three months and no sign of any money. He said to me he is waiting for someone to pay him. Well, I paid him immediately even before the work was done. Biggest mistake of my life. So what it comes down to is that Promotez F2$cked up my car and stole R5000 from me. Please do not take your car to him and DO NOT listen to his sweet talks. He has no spine and till he pays back my money I will see him as a thief…… and someone that knows nothing about tuning a 335. Thanks for nothing Rolf!!!!!!
I know allot of people is going to say I told you so. I am sorry I should have listened to all of you.
Please stick this post where everyone can read it.

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